Coinbase: Yep, same situation for me as the other comment...

नवंबर १९, २०१७ से GetHuman उपयोगकर्ता ~Anonymous द्वारा एक Coinbase ग्राहक की समीक्षा

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Coinbase customers when your case took place?
~Anonymous: Yup. It was afternoon, on नवंबर १२.
GetHuman: Did you reach out to Coinbase, and if so, how?
~Anonymous: I used the 888-908-7930 number I found for on the GetHuman Coinbase customer phone number page I was on: Coinbase Customer Service Phone Number
GetHuman: And which of these common Coinbase customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Coinbase problems)
~Anonymous: "Missing Coins" was why I was trying to call.

~Anonymous's review of Coinbase customer service

GetHuman: So how would you sum up your experience for GetHuman's Coinbase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Yep, same situation for me as the other commenter--funds just plain disappeared (coincidentally, when Coinbase was out of coins to sell themselves, suddenly mine got sold back to them without my permission), and no luck getting a response about why. No explanation whatsoever, going on * days. Tried multiple emails to above address, as well as the Coinbase Twitter account. Basically amounts to theft of what I purchased from them--they sold me coins, and then just took them back because they were still in my account, and therefore accessible (and made me pay for the privilege, since the BTC price had fallen drastically in the it's way back up, and what should've been my profit became theirs instead. Really, really unfortunate behavior from a site I'd otherwise thought was legitimate.
GetHuman: Let's quantify your experience contacting Coinbase. On a scale of 1 to 5, how easy is it go get help on a Coinbase problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Coinbase's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Coinbase customers?
~Anonymous: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Coinbase की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Coinbase customer service problem that occurred on नवंबर १२, २०१७.


1.00 of 5 stars | 14 reviews

~Anonymous's Coinbase Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Coinbase, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Coinbase in any way.

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