Equifax: The person kept asking me to repeat things and...

नवंबर २५, २०१७ से GetHuman उपयोगकर्ता GetHuman-200838 द्वारा एक Equifax ग्राहक की समीक्षा

Background on GetHuman-200838's case

GetHuman: GetHuman-200838 - can you tell our other Equifax customers when your case took place?
GetHuman-200838: Yup. It was evening, on नवंबर १८.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman-200838: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200838 a list of common Equifax problems)
GetHuman-200838: "Check credit score" was why I was trying to call.

GetHuman-200838's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200838: The person kept asking me to repeat things and finally said my information was not found.**I spoke very clearly and loudly. The problem is that they've kept billing my credit card for a cancelled order. I don't want anything further from them, except for them to quit billing my credit card. I spoke to an agent by the name of Samantha Jacob and she stated that she was removing the billing. But it still shows up on my credit card statement. I am not going to keep paying for service that has been cancelled.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-200838: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200838: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-200838: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-200838: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Equifax की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200838 taken from his Equifax customer service problem that occurred on नवंबर १८, २०१७.


3.17 of 5 stars | 638 reviews

GetHuman-200838's Equifax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

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