Groupon: Braced myself for the long wait time. Once they...

नवंबर २८, २०१७ से GetHuman उपयोगकर्ता ~CentralJersey द्वारा एक Groupon ग्राहक की समीक्षा

Background on ~CentralJersey's case

GetHuman: ~CentralJersey - can you tell our other Groupon customers when your case took place?
~CentralJersey: Yeah. It was evening, on नवंबर २१.
GetHuman: Did you reach out to Groupon, and if so, how?
~CentralJersey: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~CentralJersey a list of common Groupon problems)
~CentralJersey: "Order Never Arrived" was why I was trying to contact.

~CentralJersey's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CentralJersey: Braced myself for the long wait time. Once they answered, they were able to clear up the issue I called about quickly. They guy on the phone was polite and professional. They need to work on the wait time though.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~CentralJersey: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CentralJersey: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~CentralJersey: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~CentralJersey: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Groupon की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~CentralJersey taken from his Groupon customer service problem that occurred on नवंबर २१, २०१७.


2.83 of 5 stars | 1029 reviews

~CentralJersey's Groupon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Groupon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Groupon in any way.

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