Groupon: My order was placed on Dec **. As of today, Jan...
नवंबर २५, २०१७ से GetHuman उपयोगकर्ता ~tracyLB द्वारा एक Groupon ग्राहक की समीक्षा
Background on ~tracyLB's case
GetHuman: ~tracyLB - can you tell our other Groupon customers when your case took place?
~tracyLB: Yup. It was morning, on नवंबर २३.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~tracyLB a list of common Groupon problems)
~tracyLB: "Update Account Info" was why I was trying to contact.
~tracyLB's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tracyLB: My order was placed on Dec **. As of today, Jan **th, I still had not received it. I called and was on hold for ** minutes. Customer service was "Average" in that he quickly said I would be refunded but didn't even say "sorry about that" Or "thank you for your patience". Nothing. I know it won't change anything but ****, I waited a long time and maybe acknowledge that???
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~tracyLB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tracyLB: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~tracyLB: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~tracyLB: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Groupon की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~tracyLB taken from his Groupon customer service problem that occurred on नवंबर २३, २०१७.