Metro PCS: Spoke with rep * *****, she was very thorough i...
नवंबर २७, २०१७ से GetHuman उपयोगकर्ता ~frank द्वारा एक Metro PCS ग्राहक की समीक्षा
Background on ~frank's case
GetHuman: ~frank - can you tell our other Metro PCS customers when your case took place?
~frank: Yup. It was middle of the night, on नवंबर २१.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~frank a list of common Metro PCS problems)
~frank: "Technical support" was why I was trying to call.
~frank's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frank: Spoke with rep * *****, she was very thorough in resolving my issue of getting a refund for service I had prepaid. However, the manager at the Foxon (East HavenI) is not at all helpful, treats people like they are a nuisance to him - the only person at that store that seems to know how to resolve issues is "Charlie" - he should be the manager! I sincerely hope that management sees these comments and takes them seriously. T-Mobile has not improved the service since they purchased Metro as was promised.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~frank: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frank: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~frank: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~frank: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Metro PCS की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~frank taken from his Metro PCS customer service problem that occurred on नवंबर २१, २०१७.