Netflix: Horrible and unprofessional

नवंबर २९, २०१७ से GetHuman उपयोगकर्ता GetHuman-kanikaa द्वारा एक Netflix ग्राहक की समीक्षा

Background on GetHuman-kanikaa's case

GetHuman: GetHuman-kanikaa - can you tell our other Netflix customers when your case took place?
GetHuman-kanikaa: Yes. It was evening, on नवंबर २२.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman-kanikaa: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kanikaa a list of common Netflix problems)
GetHuman-kanikaa: "Account access" was why I was trying to call.

GetHuman-kanikaa's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kanikaa: Horrible and unprofessional
GetHuman: Can you tell the rest of us a bit more from what happened on ११/२२/१७?
GetHuman-kanikaa: I had an issue with the Netflix account and I tried calling the customer service. Big mistake!!! not only was the customer service representative down right rude and unhelpful, she did not know a thing about the product. She asked me for some information and when I asked her where I could find that information she hung up. I mean seriously!!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-kanikaa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kanikaa: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-kanikaa: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-kanikaa: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Netflix की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kanikaa taken from his Netflix customer service problem that occurred on नवंबर २२, २०१७.

Netflix

3.85 of 5 stars | 636 reviews

GetHuman-kanikaa's Netflix Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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