Southwest Airlines: First rep didn't want to escalate my call so sh...
नवंबर २४, २०१७ से GetHuman उपयोगकर्ता ~MDA द्वारा एक Southwest Airlines ग्राहक की समीक्षा
Background on ~MDA's case
GetHuman: ~MDA - can you tell our other Southwest Airlines customers when your case took place?
~MDA: Yup. It was afternoon, on नवंबर १९.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~MDA a list of common Southwest Airlines problems)
~MDA: "Flight Inquiry" was why I was trying to call.
~MDA's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MDA: First rep didn't want to escalate my call so she hung up on me. Second rep couldn't find evidence of first call or my remaining balance.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~MDA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MDA: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~MDA: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~MDA: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Southwest Airlines की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~MDA taken from his Southwest Airlines customer service problem that occurred on नवंबर १९, २०१७.