Straight Talk: When human rep answered, she had such a heavy a...
नवंबर २५, २०१७ से GetHuman उपयोगकर्ता ~genie द्वारा एक Straight Talk ग्राहक की समीक्षा
Background on ~genie's case
GetHuman: ~genie - can you tell our other Straight Talk customers when your case took place?
~genie: Yup. It was middle of the night, on नवंबर २४.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~genie a list of common Straight Talk problems)
~genie: "Complaint" was why I was trying to call.
~genie's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~genie: When human rep answered, she had such a heavy accent, I couldn't understand. She did not answer my simple questions and I asked to speak to someone who spoke English. The next was no better so I emailed from website. Still no help. Changing cell carriers.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~genie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~genie: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~genie: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~genie: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Straight Talk की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~genie taken from his Straight Talk customer service problem that occurred on नवंबर २४, २०१७.