T-Mobile: My old number is now ported to another carrier...

नवंबर २२, २०१७ से GetHuman उपयोगकर्ता ~Undeterred द्वारा एक T-Mobile ग्राहक की समीक्षा

Background on ~Undeterred's case

GetHuman: ~Undeterred - can you tell our other T-Mobile customers when your case took place?
~Undeterred: Yes I can. It was middle of the night, on नवंबर १९.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Undeterred: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Undeterred a list of common T-Mobile problems)
~Undeterred: "Lower my bill" was why I was trying to call.

~Undeterred's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Undeterred: My old number is now ported to another carrier for my new phone. So upon calling T-Mobile on my new phone (same old number), the computer intercepts and routes my call to a collection agency, so I can't even talk to a person to get information on my old account.*SOLUTION: By dialing ***-***-**** (from a Non-TMobile phone), the call goes to "Sales", which still has "no information" on T-Mobile accounts. Then upon asking to be transferred to a "Representative", and giving my password, I got all the account information I wanted--promptly and politely!--Anonymous
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Undeterred: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Undeterred: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Undeterred: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Undeterred: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Undeterred taken from his T-Mobile customer service problem that occurred on नवंबर १९, २०१७.


2.67 of 5 stars | 566 reviews

~Undeterred's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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