I-Pass Illinois: Yesterday I got a notice of impending suspensio...
नवंबर १७, २०१७ से GetHuman उपयोगकर्ता ~Makayla द्वारा एक I-Pass Illinois ग्राहक की समीक्षा
Background on ~Makayla's case
GetHuman: ~Makayla - can you tell our other I-Pass Illinois customers when your case took place?
~Makayla: Yeah. It was evening, on नवंबर १२.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~Makayla a list of common I-Pass Illinois problems)
~Makayla: "Complaint" was why I was trying to call.
~Makayla's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Makayla: Yesterday I got a notice of impending suspension. I spoke with * rep and still could not understand how my account had unpaid tolls. The only thing which seem to be clear was the offer to pay ***.** for ****.** worth of tolls. This morning I called and requested to speak with a manager who also gave me different information from the previous reps. However he was able to explain what vtoll and ttoll are. Frustrated I went ahead and paid the settlement amount. However, I am one unhappy camper, can everyone please on the same page.
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
~Makayla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Makayla: I'd give them a two out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
~Makayla: For that I would say five out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
~Makayla: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए I-Pass Illinois की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Makayla taken from his I-Pass Illinois customer service problem that occurred on नवंबर १२, २०१७.