I have an issue with Kiwi.com

दिसंबर ८, २०१७ से GetHuman उपयोगकर्ता GetHuman55600 द्वारा एक Kiwi.com ग्राहक की समीक्षा

Background on GetHuman55600's case

GetHuman: GetHuman55600 - can you tell our other Kiwi.com customers when your case took place?
GetHuman55600: Yes. It was morning, on दिसंबर ४.
GetHuman: Did you reach out to Kiwi.com, and if so, how?
GetHuman55600: I used a live chat I found on the GetHuman Kiwi.com customer service contact info page: Contact Kiwi.com Customer Service
GetHuman: And which of these common Kiwi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman55600 a list of common Kiwi.com problems)
GetHuman55600: "Refund a Charge" was why I was trying to contact.

GetHuman55600's review of Kiwi.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Kiwi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman55600: I have an issue with Kiwi.com
GetHuman: Can you tell the rest of us a bit more from what happened on १२/०४/१७?
GetHuman55600: I paid for a ticket from Hoholulu to Vancouver including one bag that is **kg. When I went to depart the Honolulu airport they told me that my bag was not paid for and that they do not pre-pay baggage. I had to pay the bag fee or they would not take me. I would like to get a refund for the extra fee. What are the next steps to making this happen? (The next leg of my trip they also said that the baggage was not included but did honor your price even though it was not booked in their system, just so you know)
GetHuman: Let's quantify your experience contacting Kiwi.com. On a scale of 1 to 5, how easy is it go get help on a Kiwi.com problem?
GetHuman55600: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman55600: I'd give them a four out of five on communication.
GetHuman: And what about Kiwi.com's ability to quickly and effectively address your problem?
GetHuman55600: For that I would say five out of five.
GetHuman: And finally- any advice for other Kiwi.com customers?
GetHuman55600: दिन में या बाद में उनसे निपटने की कोशिश करें। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Kiwi.com की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman55600 taken from his Kiwi.com customer service problem that occurred on दिसंबर ४, २०१७.

Kiwi.com

5.70 of 5 stars | 61 reviews

GetHuman55600's Kiwi.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kiwi.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kiwi.com in any way.

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