asked for a refund for a ticket and then it was...

दिसंबर ८, २०१७ से GetHuman उपयोगकर्ता GetHuman-minksdk द्वारा एक ग्राहक की समीक्षा

Background on GetHuman-minksdk's case

GetHuman: GetHuman-minksdk - can you tell our other customers when your case took place?
GetHuman-minksdk: Yeah. It was afternoon, on दिसंबर ४.
GetHuman: Did you reach out to, and if so, how?
GetHuman-minksdk: I used a live chat I found on the GetHuman customer service contact info page: Contact Customer Service
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-minksdk a list of common problems)
GetHuman-minksdk: "Find a Reservation" was why I was trying to contact.

GetHuman-minksdk's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-minksdk: asked for a refund for a ticket and then it wasn't refunded
GetHuman: Can you tell the rest of us a bit more from what happened on १२/०४/१७?
GetHuman-minksdk: I tried to buy a ticket and then your company waited until only hours before my flight to tell me that the flight was NOT successfully booked and that I could, CONVENIENTLY, purchase one that was available for more money....WAY more money. I couldn't afford this and the dates didn't work so I asked for a refund, which you said would take ** days! Totally unacceptable. I was unable to book another flight because of this. And on top of all of this, you not only didn't refund me, but your company charged more than on the invoice.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-minksdk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-minksdk: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-minksdk: For that I would say four out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-minksdk: दिन में या बाद में उनसे निपटने की कोशिश करें। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-minksdk taken from his customer service problem that occurred on दिसंबर ४, २०१७.

5.70 of 5 stars | 61 reviews

GetHuman-minksdk's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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