T-Mobile: They block customer who are complaining about e...
नवंबर २४, २०१७ से GetHuman उपयोगकर्ता ~Osasco द्वारा एक T-Mobile ग्राहक की समीक्षा
Background on ~Osasco's case
GetHuman: ~Osasco - can you tell our other T-Mobile customers when your case took place?
~Osasco: Yup. It was afternoon, on नवंबर १६.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Osasco a list of common T-Mobile problems)
~Osasco: "Account Access" was why I was trying to call.
~Osasco's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Osasco: They block customer who are complaining about excess charges! I had to call from another phone so they did not know I was the customer complaining about charges.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Osasco: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Osasco: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Osasco: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Osasco: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए T-Mobile की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from ~Osasco taken from his T-Mobile customer service problem that occurred on नवंबर १६, २०१७.