Telstra: they have been very tolerant and understanding...
नवंबर १७, २०१७ से GetHuman उपयोगकर्ता GetHuman-107602 द्वारा एक Telstra ग्राहक की समीक्षा
Background on GetHuman-107602's case
GetHuman: GetHuman-107602 - can you tell our other Telstra customers when your case took place?
GetHuman-107602: Yeah. It was afternoon, on नवंबर ११.
GetHuman: Did you reach out to Telstra, and if so, how?
GetHuman: And which of these common Telstra customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107602 a list of common Telstra problems)
GetHuman-107602: "Change plan" was why I was trying to call.
GetHuman-107602's review of Telstra customer service
GetHuman: So how would you sum up your experience for GetHuman's Telstra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107602: they have been very tolerant and understanding but of course they can't fix everything and you have to g ao thru the various depts. which can be truly frustrating and agonising experience!! Telstra itself is hopeless to deal with!!but this service saves heaps of time waiting on the phone and they are always very polite and willing to help*is certainly a good one
GetHuman: Let's quantify your experience contacting Telstra. On a scale of 1 to 5, how easy is it go get help on a Telstra problem?
GetHuman-107602: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107602: I'd give them a five out of five on communication.
GetHuman: And what about Telstra's ability to quickly and effectively address your problem?
GetHuman-107602: For that I would say three out of five.
GetHuman: And finally- any advice for other Telstra customers?
GetHuman-107602: उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Telstra की आवश्यकता हो सकती है।
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107602 taken from his Telstra customer service problem that occurred on नवंबर ११, २०१७.