GetHuman:GetHuman-smudger - क्या आप हमारे अन्य Vodafone (UK) ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman-smudger:Sure। यह middle of the night, नवंबर २९ पर था।
GetHuman:क्या आप Vodafone (UK) तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Vodafone (UK) ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Vodafone (UK) समस्याओं की सूची GetHuman-smudger दिखाता है)
GetHuman-smudger:"Change plan" इसलिए मैं to call कोशिश कर रहा था।
GetHuman:तो आप GetHuman के Vodafone (UK) ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman:क्या आप ११/२९/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman:आइए Vodafone (UK) संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Vodafone (UK) समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman-smudger:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक four दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman-smudger:मैं उन्हें संचार पर पाँच में से एक five दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Vodafone (UK) की क्षमता के बारे में?
GetHuman-smudger:उसके लिए मैं पाँच में से one कहूँगा।
GetHuman:और अंत में- अन्य Vodafone (UK) ग्राहकों के लिए कोई सलाह?
GetHuman-smudger:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Vodafone (UK) की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman-smudger से कुछ उपयोगी फीडबैक और शब्द {नवंबर २९, २०१७ पर हुई ग्राहक सेवा समस्या से।