Vodafone (UK): incompetent staff
दिसंबर २, २०१७ से GetHuman उपयोगकर्ता GetHuman4360 द्वारा एक Vodafone (UK) ग्राहक की समीक्षा
GetHuman4360 के मामले पर पृष्ठभूमि
GetHuman:GetHuman4360 - क्या आप हमारे अन्य Vodafone (UK) ग्राहकों को बता सकते हैं कि आपका केस कब हुआ?
GetHuman4360:Sure। यह afternoon, नवंबर २४ पर था।
GetHuman:क्या आप Vodafone (UK) तक पहुँच गए हैं, और यदि हां, तो कैसे?
GetHuman:और इनमें से कौन सा आम Vodafone (UK) ग्राहक मुद्दों का सबसे अच्छा कारण बताता है कि आप उनसे बात करना चाहते थे?
(सामान्य Vodafone (UK) समस्याओं की सूची GetHuman4360 दिखाता है)
GetHuman4360:"Service problem" इसलिए मैं to call कोशिश कर रहा था।
GetHuman4360 की Vodafone (UK) ग्राहक सेवा की समीक्षा
GetHuman:तो आप GetHuman के Vodafone (UK) ग्राहक समुदाय के लिए अपने अनुभव को कैसे जोड़ेंगे? हम इस संसाधन का उपयोग करके लाखों अन्य ग्राहकों के संबंध में किसी भी आईडी, नंबर, या कोड और किसी भी अनुचित शब्द को सेंसर कर देंगे।
GetHuman4360:incompetent staff
GetHuman:क्या आप ११/२४/१७ पर जो कुछ हुआ है, उससे आप बाकी लोगों को थोड़ा और बता सकते हैं?
GetHuman4360:I am contacting you to high light the ongoing problems I have had attempting to get an upgrade on my mothers phone. this phone has been paid for by my mother for since **** at which point i requested and therefor was told it was all in her name. since then she has upgraded the phone on a * yearly contract with no problems. however in december she needed to economize and asked to be put thorough to cancellations where she was told that they could not deal with her as the contract was in my name, even tho we had been told it had been passed over. *since December i have been trying to orginise a upgrade as cancellations told her about a upgrade she was happy to take. as i work away i have been ringing you on a weekendly basis spending over a hour each time to try and get a simple upgrade with being passed around rom department to department and being put on hold for up to ** mins per call. you have given me * separte dates that the phone would arrive and i have organised someone to be in each time however no phone arrived. when i called to find out why, only to be put on hold ... then finally be given the explanation that you didnt have i iPhone*s in stock anywhere in the uk over the space of * weeks??? the phone finally arrived after at least * conversations and * weeks o trying to organised what should have been a simple upgrade but my mother was unable to used the phone as it was not activated. when she called up about this as she was now very inconvenienced that she had no accsess to a phone that she was paying or since december she was told that the account could not be discussed with her as she was not the account holder. i was away at the time but after * weeks,* tonight when i contacted you i gave my details and atfer being placed on hold for ** mins i was told they dont believe i am who i said i was (insert eminem song here) after dealing with your incompetence for several weeks and grew frustrated and hung up as i didnt know how i could prove otherwise. my sister released that this issue needed to be resolved for the sake of my disabled mother and called back immediately. i took the phone to autherise my sister becoming an account administer as i was beyond frustrated at your accusations. my sister was then told, after being put on hold, that the account could not be activated as it was in the hands of the fraud team and that they would contact me between * and ** days on the number that i had no acsess to. my sister asked the representative to take her own personal mobile as she pointed out that i could not receive calls on the never activated, and now disabled account but the representative refused to even listen to the number as she was not an account holder. i am let puzzled how you will contact me. is this just a ploy to make my mother continue paying for a mobile that she has no use of since december. it was suggested that they also suspend that they also suspend payment on the account but this seemed to be a imposibility to your staff*the questions i want anwsered are**how come after * years, where i believed the account was in my mothers name as she had autonomy over upgrading and organizing the account without any input from myself that now when the account was attempted to be terminated there is a problem**is my mother stil expected to pay for the pleasue of not having a phone for * months **i was told that it would take **** days to investigate this fraud(??) and i would be contacted after this. how on earth are you going to contact me as you reused to take my sisters contact number when she offered you it, this feels to me that it is a ploy for my mother to continue to pay for a account that my mother has no acsess to for over * months abd no apparent way to resolve it**talking of frauds ...*my disenchantment with your company began was when my mother thought she has lost her phone at the beginning of the last contract she contacted you. you were able to discuss the contract with her then
GetHuman:आइए Vodafone (UK) संपर्क करने के अपने अनुभव को निर्धारित करें। 1 से 5 के पैमाने पर, Vodafone (UK) समस्या पर सहायता प्राप्त करना कितना आसान है?
GetHuman4360:मैं मदद करने के लिए अपना रास्ता खोजने में आसानी के लिए पाँच में से एक four दे दूँगा।
GetHuman:संचार की गुणवत्ता के बारे में क्या। आप इसे 1 से 5 के पैमाने पर कैसे आंकेंगे?
GetHuman4360:मैं उन्हें संचार पर पाँच में से एक five दूंगा।
GetHuman:और क्या जल्दी से और प्रभावी ढंग से आपकी समस्या का समाधान करने के लिए Vodafone (UK) की क्षमता के बारे में?
GetHuman4360:उसके लिए मैं पाँच में से four कहूँगा।
GetHuman:और अंत में- अन्य Vodafone (UK) ग्राहकों के लिए कोई सलाह?
GetHuman4360:उन्हें दिन में या देर से जल्दी बुलाओ। किसी भी व्यक्तिगत या खाता जानकारी को न भूलें जो आपको पता करने के लिए Vodafone (UK) की आवश्यकता हो सकती है।
GetHuman:खैर, यह लो। GetHuman4360 से कुछ उपयोगी फीडबैक और शब्द {नवंबर २४, २०१७ पर हुई ग्राहक सेवा समस्या से।